Current help is by email
Use Contact us in Simple Tech Guides or email exo09432@gmail.com. A person replies by email within 24 hours of receiving your message, every day, including weekends. This is a first-response promise, not a promise to fix the problem within 24 hours. The service does not provide live chat or emergency assistance. A guide purchase includes clarification of its steps and purchase-access help, not unlimited individual troubleshooting. If you have not received a reply, check Spam and contact us again.
What to send
- The guide name or the task you want to finish.
- Your phone or computer model and app, if known.
- The step where you got stuck and the words shown on the screen.
Leave out passwords, verification codes, full account numbers, card information, and private documents. You can ask for help without sharing them.
What we can help with
We can clarify our instructions, investigate a reported error, help with purchase access, and decide whether a new guide could cover your task. A request for a new topic is a suggestion, not a promise of a custom product or completion date. If paid individual work is appropriate, its scope and price must be agreed before charging you.
We can explain steps, but cannot inspect your device through the current contact form. Device menus and app versions differ. If the written steps do not fit, stop and tell us what you see.
What is outside the current service
We do not provide remote device control, physical repairs, emergency response, malware cleanup, guaranteed file or account recovery, financial transactions on your behalf, or professional legal, medical, or financial advice. We may direct you to the device maker or another qualified service when the problem needs them.
Human and AI assistance
The current guide finder matches a topic and device to the catalog. It is not an AI chat agent and cannot diagnose a device. AI may assist with preparing guide material, but that does not make the instructions guaranteed or manufacturer-approved. A customer-facing AI chat service is not currently included.
Subscriptions
There is currently no Simple Tech Guides support subscription for sale. If one is introduced, its offer will explain the monthly price, exact assistance included, support hours, response target, limits, renewal date, cancellation method, and any use of AI before signup. Buying a one-time guide will not enroll you.
Readable help
If you have trouble reading or navigating a guide, describe the difficulty when you contact us. We can review whether a clearer format is available. We do not require you to disclose a diagnosis.